Manufacturing scalability while maintaining customer satisfaction goals featured in new online video.

St. Charles, IL - September 10, 2009 - Rapid growth raises the specter of manufacturing scalability which, if not properly addressed, can quickly negate top line successes. A new online video highlights this challenge and how Bison Gear & Engineering Corp. responded to it to ensure that desired customer satisfaction metrics were achieved.

In the video, the gearmotor manufacturer's executive vice president, George Thomas, comments on Bison's "Lean 2.0" journey, which includes integration of demand planning and master scheduling to achieve level loading of the Illinois manufacturer's increased production capacity. "At Bison, PRIDE means People Relentless in Delivering Excellence. To ensure customers receive that excellence, Bison developed a three-element PRIDE rating to measure customer satisfaction," said Thomas. "We're focused not only on overall on-time delivery percentage, but also the customer-centric metrics of change order acceptance rate and product approval rating in the field."